Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
Unlock by Touch ID
Hi,
I can't turn on the "Unlock 1Password by Touch ID" feature on my Mac mini M1.
The checkbox is always disabled.
1Password Version: 8.10.22
Extension Version: 2.18.2
OS Version: macO...
1P_Tommy
Moderator
Moderator@Sikachyna
I'd like to ask you to create a diagnostics report from your device and submit that via email. That will be the most expedient way to get you going. if it's as I suspect a single follow up email from us could be all that's needed. The report will clarify if the issue I have in mind is the correct one.
- Open 1Password.
- Press command and comma. The 1Password preferences will open.
- Tap Advanced.
- Click Send Diagnostics.
- Click Reveal to locate the report in your downloads folder.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
- Your forum username:
Sikachyna A link to this thread:
https://1password.community/discussion/143776/unlock-by-touch-id#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
