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Forum Discussion

Former Member's avatar
Former Member
2 years ago

Unlock by Touch ID

Hi, I can't turn on the "Unlock 1Password by Touch ID" feature on my Mac mini M1. The checkbox is always disabled. 1Password Version: 8.10.22 Extension Version: 2.18.2 OS Version: macO...
macos
Alvin_L_1P's avatar
Alvin_L_1P
Icon for 1Password Team rank1Password Team
2 years ago

Hello!

@Sikachyna :

Thank you for the support ID. I've located your ticket - someone from our team will send a reply as soon as possible.

@icees :

Can you also send us a diagnostics report from your Mac?

Attach the diagnostics to an email message addressed to support+forum@1password.com. With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you very much!

ref: GVQ-43659-854