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treegarden's avatar
treegarden
Occasional Contributor
2 years ago

"Unlock" window flashes and disappears when browser extension icon clicked

Same thing when clicking the 1Password icon in a username or password field in a web site. (I have a screen recording but can't attach it here; please advise if there's a way to post it.) Browser extension is unusable.

1Password Version: 8.10.22
Extension Version: 2.15.1
OS Version: macOS 14.1.2
Browser: Firefox

macos
  • treegarden's avatar
    treegarden
    Occasional Contributor
    2 years ago

    Well...after another reboot, the behavior is back to normal. Thanks for the help. I'll repost if it happens again!

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    treegarden

    Thank you for the reply. Can you check to see if 1Password is allowed to run in the background on your Mac Mini:

    1. Open and unlock 1Password for Mac.
    2. Click on 1Password next to the  in the menu bar.
    3. Click Settings.
    4. Click General.
    5. Make sure that "Keep 1Password in the menu bar" is turned on.

    If the option is already turned on, or turning it on makes no difference, then please restart your Mac and try to reproduce the issue again. If that still doesn't work then let me know and I can help further.

    -Dave

    ref: dev/core/core#22007

  • treegarden's avatar
    treegarden
    Occasional Contributor
    2 years ago

    I've been using the extension with Firefox for quite some time, and I only have the problem on my personal Mac Mini. No issues on my work MacBook Pro (macOS Sonoma 14.1.2, M1 chip).

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey there treegarden

    I see from the footer of your message that you're using Firefox. Have you been able to try any other browsers with 1Password to see if the same thing happens?

    You can see which browsers are supported, and download the 1Password browser extension from here:

    ☞ 1Password – Downloads – Web browser

    Let me know how that goes, and we'll be here to help if needs be. :)

    — Grey