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Forum Discussion
Unlock with Apple Watch not working again
For the past couple weeks, I'm unable to unlock 1Password with my Apple Watch. I get the pop-up window saying "1Password is trying to unlock. Approve with Apple Watch..." but I never get the notifica...
GreyM1P
1Password Team
1Password TeamIf you're not seeing a notification on your Apple Watch to approve an action in System Settings, then something isn't right. 1Password isn't involved at all in System Settings, so at that point we can say confidently that the issue lies outside 1Password for Mac and is actually more to do with how your Mac and Apple Watch communicate. We've heard reports that this can happen from some of our customers, and as much as we can't fix it, it at least would explain what's happening with 1Password.
Let Apple know what you've found in System Settings (and mention that it therefore can't be a 1Password problem) and see what they say. If they offer you a solution which you find effective, could you post it here so that we might be able to advise other customers of ours who run into similar problems?
☞ Contact Apple for support and service – Apple Support
Hope to hear how that conversation goes if you have the time to report back.
