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Forum Discussion
Unlocking 1Password via Touch ID on macOS doesn't work anymore
Whenever I try to unlock 1Password via Touch ID on my MacBook Pro (16", M1 Max) running macOS Sonoma I now inevitably get a "That didn't work Check your password and try again." message.
I've already tried restarting the device and completely disabling and re-enabling all Touch ID options under the macOS "Touch ID & Password" system settings (including deleting and adding a fingerprint once more) as well as toggling "Touch ID" under 1Password's "Security" settings tab. I've even tried deleting the key named "com.1password.core-biometric-unlock" from the Keychain Access utility (as suggested elsewhere).
To no avail, unfortunately.
Unlocking the device itself with Touch ID works flawlessly and strangely enough, unlocking 1Password via Apple Watch seems to work as well.
1Password Version: 8.10.36
Extension Version: 2.25.1
OS Version: macOS 14.5
Browser: Brave
Thanks. The support ticket ID is ZQG-75124-247.
- 1P_Dave
Moderator
Hello BjoernKW! 👋
I'm sorry that Touch ID isn't working to unlock your Mac. Our developers are investigating an issue with Touch ID that you might be running into. So that the team can investigate this further, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/146693/touch-id-unlock-not-working
- Your forum username: username
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
