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Forum Discussion
Unlocking 1Password with neither touchID nor apple watch possible, greyed out in Settings
No problems with touchID and apple watch for unlocking macbook pro, e.g., the home screen. I have not used the browser extension since.
1Password Version: 8.10.40
Extension Version: Not Pro...
kevin_li
1Password Team
1Password TeamSorry to hear that my previous suggestion didn't help. Can you update your 1Password for Mac desktop app to the latest version of 8.10.44:
If the issue persists after the update, I'd like to ask you to send in some diagnostics to our support so we can take a closer look at things:
Then, email us with the diagnostics at:
support+forum@1Password.com
With your email, let's include:
- A link to this thread: https://1password.community/discussion/148074/unlocking-1password-with-neither-touchid-nor-apple-watch-possible-greyed-out-in-settings
- Your forum username: RobGovers
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
