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RobGovers's avatar
RobGovers
New Contributor
6 months ago

Unlocking 1Password with neither touchID nor apple watch possible, greyed out in Settings

No problems with touchID and apple watch for unlocking macbook pro, e.g., the home screen. I have not used the browser extension since.

1Password Version: 8.10.40
Extension Version: Not Provided
OS Version: 14.6.1
Browser: Not Provided

macos
  • kevin_li's avatar
    kevin_li
    Icon for 1Password Team rank1Password Team
    6 months ago

    RobGovers

    Sorry to hear that my previous suggestion didn't help. Can you update your 1Password for Mac desktop app to the latest version of 8.10.44:

    If the issue persists after the update, I'd like to ask you to send in some diagnostics to our support so we can take a closer look at things:

    Then, email us with the diagnostics at:

    support+forum@1Password.com

    With your email, let's include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

  • RobGovers's avatar
    RobGovers
    New Contributor
    6 months ago

    Hi Kevin, thank you very much for your prompt response. I followed your recipe. The Touch ID button is still greyed out, and the Apple Watch button has gone. So unfortunately this did not help. Rob

  • kevin_li's avatar
    kevin_li
    Icon for 1Password Team rank1Password Team
    6 months ago

    RobGovers

    I'm sorry to hear that the biometrics unlock issue you're facing. Can you try the steps below:

    1. Right-click on the 1Password icon in your menubar and click Quit.
    2. Click the Finder icon in the Dock.
    3. From the menu bar, choose Go > Go to Folder.
    4. Copy and paste the following, then press Return:
    • ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data/settings
    1. Drag the "settings.json" file to Trash and then, empty the Trash.

    2. This will reset all of your settings in the 1Password for Mac desktop app.

    3. Open and unlock 1Password for Mac from your Applications folder using your account password.

    4. Click on 1Password next to the  in the menu bar.

    5. Click Settings.

    6. Click Security.

    7. Turn Touch ID / Apple Watch unlock back on.

    8. You will need to modify other settings for your 1Password desktop app. Especially to enable the "Connect with 1Password in the browser" option under the Browser tab.

    Let me know how it goes.

    -Kevin