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Grishkaone's avatar
Grishkaone
New Contributor
10 months ago

Unsolicited beta switching

Hi there ! 😊

There's a little problem I occasionally run into with 1Password on macOS. Every now and then, for no apparent reason and certainly without any action on my part, my Mac starts up and I discover that 1Password has switched to the beta channel.

I usually find out pretty quickly when I see the typical beta icon in the dock.

A quick detour through the settings always reveals that the selected channel is still “production” and not Beta or Nightly.

How can I prevent this from happening again? Is this a known problem?

Thanks and have a nice day! 🖖

1Password Version: 8.10.34
Extension Version: 2.22.1
OS Version: macOS 14.4.1
Browser: Safari

macos
  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    9 months ago

    Thanks. Someone from the team will be with you as soon as possible. You may have already heard from them. Cheers!

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    9 months ago

    Grishkaone

    I'd recommend talking with my colleagues in email support. It may be necessary to remove the user support folders specific to 1Password and reinstall 1Password allowing it to recreate them.

    support+forum@1password.com

  • Grishkaone's avatar
    Grishkaone
    New Contributor
    9 months ago

    Hey 1P_Dave 👋

    After a few carefree weeks, I turned on my Mac this morning to discover that 1Password had once again gone into beta. 😢

  • Grishkaone's avatar
    Grishkaone
    New Contributor
    10 months ago

    Hello 1P_Dave 😊

    Thanks you for those steps, I just did that, everything is fine for now. This has happened on several occasions, but not often, despite an uninstall. I hope it's the right one!

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    10 months ago

    Hello Grishkaone! 👋

    I'm sorry that you're being switched to the beta version of 1Password. It sounds like you might be running into a known issue with our updater logic that occurs after trying the beta version. Try these steps:

    1. Make sure that you have a copy of your Emergency Kit and that you're signed into 1Password.com in the browser.
    2. Uninstall the 1Password app and remove your local data.
    3. Download and install the latest stable release.

    Let me know if you run into any issues.

    -Dave

    ref: dev/core/core#16674