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Former Member's avatar
Former Member
4 years ago

Update 1Password 7.9.2 won't update on my mac

Receiving message from the App Store. Unable to Close 1Password 7 The update for 1Password 7 couldn't be completed. Try again later. I have quit 1Password repeatedly and still get this message. Thank...
macos
1P_Ben's avatar
1P_Ben
Icon for 1Password Team rank1Password Team
4 years ago

Hi @Devious65

I'm sorry to hear about the trouble updating the app. Please try these steps:

  1. Quit all open web browsers.
  2. Open the main 1Password app. Hold down the Control and Option keys on your keyboard and choose 1Password > Quit 1Password Completely from the menu bar.
  3. Drag 1Password from the Applications folder to the Trash. Do not use an "app cleaner" or "uninstaller" tool to remove the app or additional files. If prompted, enter the password you use to sign in to your Mac.
  4. Restart your Mac.
  5. Download the latest version of 1Password from the 1Password website.
  6. Quit any open web browsers and then install 1Password.
  7. Open and unlock 1Password before opening your web browser.

I hope that helps! Please let us know how it turns out.

Ben