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Former Member's avatar
Former Member
2 years ago

Update caused unlock with Apple Watch to stop working

Unlock with my Apple Watch has been working on my 2018 Mac mini without issue until a couple weeks ago. Now it just asks for my password. When I go to the security settings, unlock with watch isn't t...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello @1enginepilot! 👋

I'm sorry that Apple Watch unlock is intermittently not working for 1Password on your Mac. Can you check to see if you're able to authenticate a macOS system prompt the next time that Apple Watch unlock stops working for 1Password? Try these steps:

  1. Click on the  in the menu bar.
  2. Click System Settings.
  3. Click Privacy & Security.
  4. Click Advanced.
  5. As a temporary troubleshooting step, turn on "Log out automatically after inactivity".
  6. You'll now see a macOS system prompt asking you to confirm the action. You should receive a double-tap notification on your Apple Watch.

Once this test is complete you can turn off "Log out automatically after inactivity" if you wish. Let me know the results. 🙂

-Dave