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jFred's avatar
jFred
Occasional Contributor
3 years ago

Update from Beta issues

I have been running 1PW 8 Beta for a while. I just tried to update to the production channel.

Downloaded the installer from the website and ran it. When trying to open up the desktop app, I get the following error (see screen shot) " You’ve used a newer version of 1Password on this device. Update to the latest version to keep using 1Password. Contact support@1password.com if you need help. ".

I used AppZapper to completely remove 1PW and reinstalled, same error. I also get the same error when opening up 1PW in the browser using 2.3.3 and Microsoft Edge

Thoughts?

1Password Version: 8.7 ?
Extension Version: 2.3.3
OS Version: MacOS 12.3.1

macos
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Hello jFred! 👋

    This issue can occur if you've used the nightly version of 1Password 8 and then tried to switch to the beta or production version. The Nightly version uses an updated database format that isn't yet available with the production version. The following steps will reset 1Password 8's data on your Mac so that 1Password 8 can download a fresh copy of your data from 1Password.com

    1. Right-click the 1Password icon in the menu bar (if it's there) and click Quit.
    2. Open Finder, and click the Go menu > Go to Folder...
    3. In the box that appears, copy and paste the following exactly:

    ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/

    and press Return.

    1. You'll see a folder called Data – right-click on the folder and select Compress "Data".
    2. Drag the original Data folder to the Trash.
    3. Wait a few moments and then open 1Password 8. You'll be taken through the first setup process.

    Let me know if that helps or if you run into any issues. 😊

    Edit: I've simplified the instructions so that they no longer require using the Terminal.

  • jFred's avatar
    jFred
    Occasional Contributor
    3 years ago

    Update, just downloaded the latest Beta and was able to install. Beta version is: 80800011, on BETA channel.

    What's the best way to get back to the production channel?