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lesster's avatar
lesster
Dedicated Contributor
2 years ago

Update to 1Password for Windows 8.10.22-13 (beta channel) fails

This morning I was told that "1Password was unable to complete installation and will roll back any changes.". Tried twice more, same. Note that I have the app on the beta channel. I'm ok, since in...
betas
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello lesster! 👋

I'm sorry that you're running into trouble when updating the 1Password for Windows app to the latest beta version. There are a few reasons why an update may fail. Sometimes antivirus or antimalware software may block the 1Password update, or in other cases a pending Windows update may be a factor. The team and I are here to help until you're running the latest beta.

As a first step, make sure that you're running the latest version of Windows 10 and that there are no pending updates: Update Windows - Microsoft Support

Next, I'd like you to restart your Windows PC into Safe Mode with Networking mode. You can find a guide with instructions here: Start your PC in safe mode in Windows - Microsoft Support

Once you've restarted into Safe Mode with Networking, unlock 1Password and try to update from inside the app again. Does the update complete successfully now?

-Dave