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Former Member's avatar
Former Member
3 years ago

Updated 1Password and OSX and global keyboard shortcut no longer works

Hi there, I recently updated 1Password (7.9.3) and OSX (12.2.1) and my global keyboard shortcut for filling in passwords on web browsers no longer works. It used to be ⌘\ and when I went into 1P set...
macos
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hey @aroscoe:

Thanks for reaching out! This is something we've been investigating, and haven't tied down just yet, but these steps do tend to get everything working again. Just as a note, this will clear all preferences (including disabling Touch ID / Apple Watch unlock), so ensure you have your account password so you're not locked out of 1Password.

  1. If 1Password is running, right-click the 1Password icon at the top right of your macOS menu bar, and choose Quit 1Password Completely.
  2. Open Finder and go to: ~/Library/Containers/com.agilebits.onepassword7/Data/Library
  3. Locate Preferences and move it to Trash.
  4. Go to: ~/Library/Group Containers/2BUA8C4S2C.com.agilebits/Library
  5. Locate Preferences and move it to Trash.
  6. Open Terminal and run the following command: killall cfprefsd
  7. Open and unlock 1Password, and confirm that your default keyboard shortcuts are in place.

Let me know how you get on with that!

Jack