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Former Member's avatar
Former Member
3 years ago

Updating to 1p8 on my PC made 1p disappear from my phone

I updated to 1p8 a few days agao and was astonished to find that my old android version of 1p has disappeared from my phone. I am using Android 8.1. There is no 1p version visible in the Google Pla...
android
BrendanR1P's avatar
BrendanR1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi @DenisAlder

Thanks for letting us know you were able to get the 1Password 7 for Android app installed by following the link you posted above.

Another method that usually allows re-installation of the 1Password 7 for Android app is below:

  1. Open the Google Play Store
  2. Tap the profile icon in the top right (usually your initials)
  3. Tap Manage apps and devices
  4. Tap Manage
  5. Tap Installed, then tap Not Installed
  6. Tap 1Password 7 - Password Manager, then tap the green Install button.

In regard to the 1Password 7 for Android app disappearing after installing an update to 1Password 8 for Windows, this is unusual, firstly that an update on another system would cause this to happen, but also due to the fact that 1Password 8 for Android installs as a separate app and not as an update to 1Password 7 for Android, meaning if 1Password 8 for Android had installed for some reason, 1Password 7 for Android should've remained installed alongside it.

If you'd like us to investigate this issue further and why it occurred, please let us know and we'll be happy to look into this further.

-- Brendan