Upgraded from Note9 to S25 Ultra Can't Login to 1Password

Hi,
We have a family account and there are just two members in this family account - me and my wife. I am the main account holder.

I recently upgraded my phone and the 1Password application transferred by the credentials did not, including the Emergency Kit file.  I cannot login trying all of the options available. I know the ID and password but do not have the secret key. 

My ID and Password are recognized because my family vault is recognized, and I do receive a password for assistance but none of the options work without the Emergency kit. 

Please help, thank you.

Scott