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We weren’t able to sign in to your account. Maybe there’s a typo?
I made a 1pass account a few days ago and was unfortunately met with the message "We weren’t able to sign in to your account. Maybe there’s a typo?" when attempting to sign into the desktop version. I am unable to sign in on the web or my phone as well. I know that the password I am using is 100% correct as well as the secret key. I am not on a VPN and there is nothing else on my network that is blocking it. I tried reaching out to mailto:support@1password.com but have yet to get a reply. I would like to be able to log in and preferably use the 1password service as everything I have heard about it has been positive. Or at the very least cancel my subscription but I am unable to do either.
4 Replies
Trevor_1PModerator
Hi Skyguy,
I'm sorry that you're having trouble accessing your account. You mentioned that you sent an email to our Support team. After emailing in, you should have received an auto-reply from our support system with a Support ID that looks something like [123456]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.
I know that the password I am using is 100% correct as well as the secret key.
Are you typing the password, or copying and pasting it from the 1Password client where you automatically stored it?
What troubleshooting steps have you already tried and what was the result in each case?
Do you have a recovery code?
I tried reaching out to mailto:support@1password.com but have yet to get a reply.
Recently 1Password Support has been reported to be taking significantly longer to respond.
everything I have heard about it has been positive.
Hang around here a while to fix that*.
*[1Password's products, services, and people are overall very good. This is one of the places where you can expect to hear when they aren't.]
I am copy and pasting it. I tried every troubleshooting method that I have found in other forums by users having this same issue and the result is still the same. I do not have a recover code because this happened as soon as I made my account and did not have the chance to make a code.
While it would be interesting to learn what exactly happened to get you into this situation, your effort might be be better spent creating a new 1Password account, then emailing Support instructing them to delete the old one.
Not knowing what extraordinary circumstances lead to your current situation, I recommend using one web browser session to create the account, staying logged in there while making all changes, meanwhile testing access and authentication with a Private or Incognito session (and a freshly installed desktop and mobile client).
