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fishbert's avatar
fishbert
New Contributor
3 years ago

Webpage keyboard scrolling issue in Safari

Ever since updating from 1P7 to 1P8 and installing the Safari extension, I've had this issue where using the up/down arrows to scroll a webpage (say Google News, Reddit, this forum, etc.) doesn't work properly. The down arrow may shoot you all the way to the bottom, the up arrow may shoot you all the way to the top, or they may do nothing at all. When it happens, every window and every tab have the issue. To fix it, you have to quit and restart Safari.

The issue doesn't happen right away, and I wish I had some specific steps that would cause it. But I can say that I never experienced this issue before installing 1P8 and the Safari extension, and in normal usage of the computer since 1P8 release day, it's happened multiple times each day – super annoying.

I'm hoping others have seen this as well and may know more about how to get it to misbehave in a troubleshooting-friendly reliable manner.

1Password Version: 8.7.0
Extension Version: 2.3.3
OS Version: macOS 12.3.1

browser extension
  • Former Member's avatar
    Former Member
    3 years ago

    I can confirm this still happens with

    1Password for Mac 8.8.0 (80800094), on BETA channel
    With 1Password for Safari version 2.3.3 from the Mac App Store

    It also seems to prevent me from navigating forward and back using command left/right arrow keys.

  • DancingTable's avatar
    DancingTable
    Occasional Contributor
    3 years ago

    Is the fix currently in the Beta channel? As soon as it is there, I will happily switch over to it, but not until it is there.

  • Former Member's avatar
    Former Member
    3 years ago

    Hey DancingTable! Thanks for the further feedback.

    Our team is actively working on implementing a fix for this issue. If you're keen to see it as early as possible, it may be worth getting on the Nightly or Beta channel for a sneak peek. Here is a guide on getting on those update channels -> Use 1Password beta releases - (for Nightly, you can select that from the 'Release channel' selector referenced in the guide).

    I hope this helps! 🙂

  • DancingTable's avatar
    DancingTable
    Occasional Contributor
    3 years ago

    I am also having this issue. Hoping for a fix soon. For now I turned off the keyboard shortcut for auto fill but that makes 1password significantly worse to use

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi fishbert / @ry319:

    I was able to replicate this on my end, so I've filed an issue to see if we can get this sorted out. Thanks for letting us know about this!

    Jack

    ref: dev/core/core#15151

  • Former Member's avatar
    Former Member
    3 years ago

    I'm also having this issue on two computers (both MacBook Air, M1, macOS 12.3.1, 1Password 8.7.0). I've also confirmed the same steps let me reproduce the issue: if Safari scrolling is working correctly, and then I open the 1P8 Quick Access pane, Safari scrolling breaks immediately after.

  • fishbert's avatar
    fishbert
    New Contributor
    3 years ago

    Ah, there we go... it appears this issue occurs any time I use the auto-fill hotkey (⌘+).
    And it happens whether auto-filling a login or not.

    For example:
    1. I open Google News website
    2. keyboard scroll to my heart's content
    3. hit the auto-fill hotkey
    4. 1P8 Quick Access pane appears
    5. I dismiss the Quick Access pane
    6. keyboard scrolling is borked in Safari until I quit & restart