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What Setting Controls a Log In every 14 days?
Hello and good afternoon,
Periodically my laptop or phone asks for my password sign in every 14 days-in addition to each sign in for each use daily. I checked my permissions, which are "balanced."
I've looked in vain to adjust it or turn it off. I'm not even sure how to accurately describe it in a topic sentence. Any guidance on help articles or settings is appreciated.
Thank you.
Hi Tyrone2 thanks for reaching out!
We have the following guide that covers how to manage your security settings in 1Password, such as how long it will take before you are asked to unlock using your account password: Manage your unlock and auto-lock settings in 1Password Support
As Tom mentioned, if you're part of a 1Password Business account, this setting might be controlled by your company.
That being said, it sounds like you're being asked to unlock 1Password twice when you are trying to use it.
Since I don't have access to your account information here on the public community page, I recommend sending an email to support@1Password.com so that our support team can take a look and advise further.
I'd also like to ask you to capture a screen recording of the behaviour you're seeing. To share attachments too large for email, we recommend completing the following steps:
- Add the file to your 1Password account as an item.
- Securely share the item and include the link in your response.
After emailing in, you'll receive an auto-reply from our support system with a Support ID that looks something like [123456]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.
Let me know if you have any questions.
-Chris
4 Replies
Thank you for your responses. I do not have a business account, only a personal one and I do not share it-yet.
It appears that the link you provided "manage your lock and auto-lock settings in 1Password Support" will give me everything I need to tweak on the desktop, laptop and phone. Now I know the terms to use: lock and auto-lock.
Despite having the account for over a year now, there's still lots for me to learn. It's easy with a responsive forum. It will take me a couple days to explore and adjust, but I'm confident that the settings will solve this. I can definitely take screenshots to support my claims, if necessary.
Will post back next week. In the mean time Happy Friday the 13th.
Thanks Tyrone2
ChrisC1PModerator
Hi Tyrone2 thanks for reaching out!
We have the following guide that covers how to manage your security settings in 1Password, such as how long it will take before you are asked to unlock using your account password: Manage your unlock and auto-lock settings in 1Password Support
As Tom mentioned, if you're part of a 1Password Business account, this setting might be controlled by your company.
That being said, it sounds like you're being asked to unlock 1Password twice when you are trying to use it.
Since I don't have access to your account information here on the public community page, I recommend sending an email to support@1Password.com so that our support team can take a look and advise further.
I'd also like to ask you to capture a screen recording of the behaviour you're seeing. To share attachments too large for email, we recommend completing the following steps:
- Add the file to your 1Password account as an item.
- Securely share the item and include the link in your response.
After emailing in, you'll receive an auto-reply from our support system with a Support ID that looks something like [123456]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.
Let me know if you have any questions.
-Chris
Depending on if you are in self-control or mandatory from business side, you can check Settings -> Security -> Unlock => Require account password [dropdown]
