Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

blackxacto's avatar
blackxacto
New Contributor
4 years ago

Why 1P refuses to recognize I signed into 1P?

Today, I visited bay through Safari Version 14.1.2 (16611.3.10.1.6). 1P asked me to sign-in to 1P first. So I sign-in to 1P. Back to Safari/ebay entrance. 1P refuses to fill in the username & password. Its like its broken. The only way I can sign in is use the menubar to open 1P. garb the username then the password one at a time. What happened w 1P? Did I break it some how?

1Password Version: 7.8.7
Extension Version: Not Provided
OS Version: 11.5.2

macos
  • jorhett's avatar
    jorhett
    Contributor
    25 days ago

    No you didn't break it. AgileBits has abandoned Safari in favor of only supporting Windows customers.

    • Safari nearly never unlocks correctly
    • The only reset is to disable the extension and enable it again -- which breaks most application flows

    The only reliable way to use 1Password with Safari these days is to open a blank new window, disable the extension, re-enable the extension, then go to whatever you wanted to use.  Nothing else works consistently, and even paid business support can't be bothered to care.

  • Former Member's avatar
    Former Member
    4 years ago

    blackxacto:

    I go back to eBay. I am automatically signed into eBay. I haven't signed into 1P yet. I get to go direct to my account. Great. But have no idea why?

    Have you perhaps checked the "Remember me" box on the Ebay login page?

  • blackxacto's avatar
    blackxacto
    New Contributor
    4 years ago

    I've rebooted my 19,1 iMac. This is so weird. I go back to eBay. I am automatically signed into eBay. I haven't signed into 1P yet. I get to go direct to my account. Great. But have no idea why? Anyway, I will try to remember to refresh the page if 1P does it again.

  • 1P_Ben's avatar
    1P_Ben
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi blackxacto,

    I've seen something like this before, where refreshing the page resolves the issue. I'm not sure exactly what steps cause things to get into this state. If you refresh the page, does 1Password then fill as expected? Are you able to identify what happened leading up to this situation that is different from other cases where such a step is not required?

    Please let me know. Thanks!

    Ben