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Forum Discussion

jdominici's avatar
jdominici
New Contributor
5 months ago

Why can't I enable Touch ID?

I am running 1Password on a 16" 2023 M2 MacBook Pro and I am unable to activate Touch ID in the 1Password settings. The check box is grayed out. I have Touch ID enabled on the Mac itself, but there s...
macos
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
5 months ago

Hi there jdominici

If you've already tried the steps shown in "Get help" section of the article below, it'll be best to contact us by email so that we can look into this further with you.

☞ Use Touch ID to unlock 1Password on your Mac # Get help

Try that, and if issues persist, send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

— Grey