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Forum Discussion

Former Member's avatar
Former Member
3 years ago

Why is autofill using previous password for website?

All of a sudden when I log into my bank, autofill started using my previous password. It was changed a month ago and has been working correctly with the new password until today. I logged into 1PW to...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @MollyKate! 👋

I'm sorry to hear that Password AutoFill is filling an older password. If you can confirm that you see the correct password when you check the Login item in the main 1Password app on your iPhone then I suggest refreshing Password AutoFill so that it grabs updated data from 1Password. Follow these steps:

  1. Open and unlock the 1Password app on your iOS device.
  2. Tap on Settings.
  3. Tap on Password AutoFill.
  4. You'll see a "AutoFill Passwords Updating" banner at the top of the screen. Wait until it disappears and then close 1Password.
  5. Open Settings on your iOS device.
  6. Tap on Passwords.
  7. Tap on AutoFill Passwords.
  8. Disable 1Password.
  9. Re-enable 1Password.
  10. Make sure that any other password manager listed (such as Keychain) is disabled on this screen.

Then try to use AutoFill to login to the website again. Let me know how it goes. 😊