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Forum Discussion

trimiMidake's avatar
trimiMidake
Occasional Contributor
9 months ago

Why is Item search is taking so long?

Item search is very helpful except lately there has been an issue.

When you click the magnifying glass icon to search for an item 1Password lets you type in the first character of the item you're searching for and then no more typing. The system hangs for about 15 seconds and then allows you to type more characters into the search window.

The keyboard will continue to store the characters in memory but the entire search term doesn't display. Only the first character. Then after about 15 seconds the whole search term instantly appears in the search window.

The search feature is helpful if you have a lot of logins stored but why is this happening?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

android
  • dzlater's avatar
    dzlater
    New Contributor
    8 months ago

    Same problem here. Just emailed diagnostic logs to support.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    8 months ago

    jmoses

    Thank you very much. I was able to locate your report. It looks like my colleague Jake has already reached out.

    ref: UXC-17771-875

  • jmoses's avatar
    jmoses
    New Contributor
    8 months ago

    I am also seeing this issue, within the past day or two. Send diag report UXC-17771-875, forgot to put my username on it.

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    9 months ago

    Hello, trimiMidake. I am sorry about the issue you are running into with 1Password on Android. I wasn't able to recreate the problem on my end.

    So that the team can take a closer look at the issue you are experiencing, I would like to ask you to create a diagnostics report from your Android device:

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email, please include the following:

    Please do not post your diagnostic report to the forum. This is for your privacy and security. Please send the entire file. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place. Thank you!

    -Evon