Forum Discussion

kpbrin

New Contributor

2 months ago

Solved

Windows 11 app won't open

windows

DCSkells

New Contributor

2 months ago

I have been having this issue off and on for the last couple days. Rather annoying.

How I resolved the issue is to open Task Manager and search for '1pass" and then killing all tasks (especially the background task) and then it should start correctly.

My wife and I have been getting Crashes on PC Startup and sending reports in but does not seem to be getting better.

We are both on Windows 11.

regained-alas-sonya

New Contributor

30 days ago

Same problem for me. More on than off for at least the past week. I usually end up having to open 1Password on my iPhone to look up the password and type the password in manually. It's really a pain.

I'm also on Windows 11.

1P_Dave
Moderator
29 days ago
regained-alas-sonya

I'm sorry that the 1Password desktop app isn't opening on your Windows PC. Our developers are currently investigating an issue where the app might not open in certain cases. Can you let me know if one of the following workarounds helps the 1Password app to open on your Windows PC:

Toggle the option to automatically hide the Windows taskbar (right click on the taskbar > Taskbar settings).

Open Quick Access by right-clicking the system tray icon (or using the keyboard shortcut).

Unlock 1Password.

Lock 1Password by right-clicking the system tray icon.

I look forward to hearing from you.

-Dave

#30261
- regained-alas-sonya
  New Contributor
  29 days ago
  Neither one works for me. Sometimes nothing happens, other times the lock screen comes up and then nothing happens after I unlock it.
  - 1P_Dave
    Moderator
    24 days ago
    regained-alas-sonya
    
    I'm sorry that both options didn't work. Can you try the following: Right-click on 1Password in the system tray and choose Settings, then under Advanced, disable "Use Hardware Acceleration."
    
    After doing this, quit 1Password and try opening it again. Does 1Password open normally or do you see the same issue?
    
    -Dave

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However, suddenly, the Windows 11 app won't open. The browser extensions for Firefox and Edge work properly, but if I try to launch Windows 11 from the...","body@stringLength":"435","rawBody":"

I've been a long user of 1password and love it. However, suddenly, the Windows 11 app won't open. The browser extensions for Firefox and Edge work properly, but if I try to launch Windows 11 from the start menu or by right clicking \"open\" in the task bar icon, nothing happens. I've tried to correct this by deleting the app and re-installing it--no luck. And I've turned of hardware acceleration from the mini-app. Please help!

","kudosSumWeight":0,"postTime":"2025-03-31T08:37:21.305-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:windows","text":"windows","time":"2025-01-27T11:33:36.807-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:153880_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":150},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:153880":{"__typename":"Conversation","id":"conversation:153880","solved":true,"topic":{"__ref":"ForumTopicMessage:message:153880"},"lastPostingActivityTime":"2025-04-08T10:34:22.764-07:00","lastPostTime":"2025-04-08T10:34:22.764-07:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:153880":{"__typename":"ModerationData","id":"moderation_data:153880","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:153880_1":{"__typename":"Revision","id":"revision:153880_1","lastEditTime":"2025-03-31T08:37:21.305-07:00"},"ForumReplyMessage:message:154021":{"__typename":"ForumReplyMessage","id":"message:154021","conversation":{"__ref":"Conversation:conversation:153880"},"author":{"__ref":"User:user:19666"},"revisionNum":1,"uid":154021,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Windows 11 app won't open","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:154021"},"parent":{"__ref":"ForumReplyMessage:message:153885"},"body":"

Same problem for me. More on than off for at least the past week. I usually end up having to open 1Password on my iPhone to look up the password and type the password in manually. It's really a pain.

I'm also on Windows 11.

","body@stringLength":"248","rawBody":"

Same problem for me. More on than off for at least the past week. I usually end up having to open 1Password on my iPhone to look up the password and type the password in manually. It's really a pain.

I'm also on Windows 11.

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I'm glad that this is not a constant issue. Support sent to me via email to do the following and so far, it has been stable:

Right click on 1Pass in the system try and open Settings (or get there through the app)
Click Advanced
UNCHECK - Use Hardware Acceleration

So far, so good... :D

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I have been having this issue off and on for the last couple days. Rather annoying.

How I resolved the issue is to open Task Manager and search for '1pass\" and then killing all tasks (especially the background task) and then it should start correctly.

My wife and I have been getting Crashes on PC Startup and sending reports in but does not seem to be getting better.

We are both on Windows 11.

","body@stringLength":"420","rawBody":"

I have been having this issue off and on for the last couple days. Rather annoying.

How I resolved the issue is to open Task Manager and search for '1pass\" and then killing all tasks (especially the background task) and then it should start correctly.

My wife and I have been getting Crashes on PC Startup and sending reports in but does not seem to be getting better.

We are both on Windows 11.

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Windows 11 app won't open","moderationData":{"__ref":"ModerationData:moderation_data:154032"},"body":"

regained-alas-sonya

I'm sorry that the 1Password desktop app isn't opening on your Windows PC. Our developers are currently investigating an issue where the app might not open in certain cases. Can you let me know if one of the following workarounds helps the 1Password app to open on your Windows PC:

Toggle the option to automatically hide the Windows taskbar (right click on the taskbar > Taskbar settings).
Open Quick Access by right-clicking the system tray icon (or using the keyboard shortcut).\n
- Unlock 1Password.
- Lock 1Password by right-clicking the system tray icon.
\n

I look forward to hearing from you.

-Dave

#30261

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Neither one works for me. Sometimes nothing happens, other times the lock screen comes up and then nothing happens after I unlock it.

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regained-alas-sonya

I'm sorry that both options didn't work. Can you try the following: Right-click on 1Password in the system tray and choose Settings, then under Advanced, disable \"Use Hardware Acceleration.\"

After doing this, quit 1Password and try opening it again. Does 1Password open normally or do you see the same issue?

-Dave

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Forum Discussion

Windows 11 app won't open

Android autofill in Firefox, a supported browser, always shows "Fill anyway?" prompt

Before I submit this as a bug…. User name prefilled when creating a new login.

How do I disable passkey support?

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No passkeys available