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Forum Discussion
Windows Hello does not work with Chrome Extension
Windows Hello is configured and works just fine with Windows itself, the 1Password desktop app. But in the Chrome browser, it does not let me use Windows Hello.
As far as I can tell, this should be...
Hey MichaelMadsen! It sounds like the extension in Chrome is having a hard time communicating with the 1Password app in order to unlock your account with Windows Hello. To fix that, please try the following:
- Right-click the 1Password icon in your browser toolbar and choose Settings.
- Under General, disable "Integrate with 1Password app".
- Fully quit 1Password app and browser.
- Restart the 1Password app and then open your browser.
- Right-click the 1Password icon in your browser toolbar and choose Settings.
- Under General, re-enable "Integrate with 1Password app".
- Test things out with the extension.
If that doesn't help, I'd like you to send over the following so we can take a closer look at what may be going on:
- The extension console log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
Attach the logs and diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
* A link to this thread: https://1password.community/discussion/129887/windows-hello-does-not-work-with-chrome-extension#latest
* Your forum username: MichaelMadsen
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
