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keitht1958's avatar
keitht1958
New Contributor
2 years ago

Windows hello not working right

for many months i used fingerprint to sign in to windows and 1 password fine but now since reinstall windows i can use fingerprint for win11 but 1password always asks for password after every resta...
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello keitht1958! 👋

I'm sorry for the frustration. To unlock 1Password for Windows without having to enter your account password after you restart your PC you'll need to use your PC's Trusted Platform Module (if it has one). Follow these steps:

  1. Open and unlock 1Password.
  2. Click your account or collection at the top of the sidebar and choose Settings.
  3. Click Security and turn on Use the Trusted Platform Module with Windows Hello, then click Turn On.

Let me know if that doesn't work. 🙂

-Dave