Won't customize Icons

1P_Dave I have the same problem either since the last version or since last month. Please read towards the end, I do know why it's not working for me, and that there probably is a bug at least in the web app.

• BUG: I cannot update the icons for my items on the web app, at all. In other words, the icon isn't clickable and not editable in edit mode. If I inspect elements, I can't see anything that would indicate there's an edit option for the icon, but the input for the title text oddly has the accessibilitylabel of "Modify the icon for this item" which doesn't seem correct for the title text field.
• For the desktop app, I can click the icon and change it, but it doesn't upload or save. That is by observation, it might be saving, but I haven't tried to investigate further with Wireshark.
• For the mobile app (iOS), it works, but here's the interesting bit: If I upload a new image for an item in 1Password for iOS the other apps (desktop, web) have events that kick-off, but it fails to fetch. That's a clue, my phone is not behind the corporate proxy (Zscaler).

So there is at least 1 bug that doesn't allow us to edit item icons in the web app.

As for my issues, it's Zscaler. Your domain is probably mislabeled as Internet Services, so that's one reason it's blocked. Also, Zscaler doesn't like that the file trying to download is an "unk" file extension so it blocks because it would be an "undetectable file" due to the weird file extension. Zscaler is widely used.

You've probably had this problem for several years now. Since I know what the issue is, I've been able to find other posts in the community that go back to 2020. If 1Password's goal is to be more on the personal software side, I could understand why you might not want to work with Zscaler.

Web App Icon Editing:

ZScaler: