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Forum Discussion

vishalsheth's avatar
vishalsheth
Frequent Contributor
12 months ago

Wrong item when editing items using 1Password for iOS

With the new version I've observed that when I try to edit an item, other item gets opened for edit. I have to discard changes and then it show the actual item I want to edit. Now when I click edit I...
ios
Kester_D_1P's avatar
Kester_D_1P
Icon for 1Password Team rank1Password Team
11 months ago

Hi tommy0o - welcome to 1Password! I'm sorry that this issue has meant that you haven't had the best first impression. It sounds like the issue that you're experiencing, where 1Password will open to Edit mode, is one of the edge cases that Dave mentioned earlier. It's not the exact same behaviour that the other users in this thread were reporting before the release of 8.10.28 (where tapping Edit on an item would sometimes open a different item).

The development team are working to fix the underlying cause, but in the meantime you should find that the following steps will help:

  1. Open and unlock 1Password for iOS.
  2. Tap Cancel on the item draft that appears.
  3. Wait for a few seconds, then force-quit 1Password from the App Switcher (swipe up to get to the App Switcher then swipe up on the 1Password app to push it off the top of the screen).
  4. Open & unlock 1Password again.
  5. If you see another draft, repeat steps 1-4 again.

Once you've completed these steps, I'd recommend not closing 1Password from the App Switcher moving forward (especially until this issue is fixed). There's no reason to close iOS apps from the App Switcher unless they are not responding (see: Quit and reopen an app on iPhone – Apple Support (UK)).