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Forum Discussion

Former Member's avatar
Former Member
4 years ago

Yes I have the right Master Password...use it all the time...but today 1Password will not open

Yes, I am certain I know my one and only and correct password. I use it all the time; I used it just yesterday. Today 1Password 7 would not accept my (correct) password. Not on my MacBookAir (macOS ...
ios
1P_Ben's avatar
1P_Ben
Icon for 1Password Team rank1Password Team
4 years ago

@BJC123

We have some tips that may help, here:

If you forgot your Master Password or you can't unlock the app

If you're still having trouble after reviewing that guide please shoot us an email to support+forum@1password.com from the email address associated with your 1Password account and include:

  1. A link to this thread: https://1password.community/discussion/123847/yes-i-have-the-right-master-password-use-it-all-the-time-but-today-1password-will-not-open#latest
  2. Your forum username: BJC123

When you email in you'll get an automated reply from BitBot with a support ID. Please post that ID here so we can 'connect the dots.'

Thanks!

Ben