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Former Member's avatar
Former Member
2 years ago

"You need to enter your account password before you can use Windows Hello."

I love 1Password. I've been using it for several years across multiple devices. Issue: Sometimes on my Windows 11 PC, especially after a reboot, when I open the 1Password app and enter my account ...
windows
1P_Gem's avatar
1P_Gem
Icon for 1Password Team rank1Password Team
2 years ago

Hi @WilburPost! It sounds as if you may have the Unlock using Windows Hello setting enabled in the 1Password 8 desktop app. This setting allows you to unlock the 1Password app and extensions using your Windows Hello credentials, such as face, fingerprint or PIN code.

If you would prefer not to use this option, you can disable it by following the steps below:

  1. Press the Windows key on your keyboard, and click 1Password near the top.
  2. Unlock with your usual credentials if prompted.
  3. In the top left, click â‹® > Settings > Security.
  4. Uncheck the option to Unlock using Windows Hello.

I hope this helps, but if you have any further questions let me know!