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Forum Discussion

Former Member's avatar
Former Member
2 years ago

"You need to enter your account password before you can use Windows Hello."

I love 1Password. I've been using it for several years across multiple devices. Issue: Sometimes on my Windows 11 PC, especially after a reboot, when I open the 1Password app and enter my account ...
windows
1P_Gem's avatar
1P_Gem
Icon for 1Password Team rank1Password Team
2 years ago

Hi @WilburPost, thanks for getting back to me! That definitely sounds strange, as the message you've been seeing when unlocking should only appear when Windows Hello unlock is enabled.

When you say that you've already contacted support about this, was this via email? If so, could you let me know your support ID number here so I can connect the dots? It should look something like #ABC-12345-678. Thanks!