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Forum Discussion
"Your system's security settings have changed"
Lately - not sure when this started - I can't use touch ID to unlock 1Password anymore. Instead, the lock screen shows me a message which reads "Your system's security settings have changed. Enter yo...
Dayton_ag
1Password Team
1Password TeamHey there mpcsh, I'm really sorry you're running into this issue with 1Password - to get things back up and running, let's continue this conversation over email. Could you send me an email at support+mac@1password.com?
Within that email, could you attach a diagnostics report from 1Password? Here's how to create one:
1. Open up the 1Password app, click your account name in the top-left corner of the app, and click Preferences from the dropdown menu.
2. Switch to the Advanced page, and click Send Diagnostics.
3. Click Reveal to show the diagnostics report in the filesystem. Copy that file, and attach it to your next reply (along with a link to this forum thread).
After you email in, you should receive a Conversation ID that looks like this: [#ABC-12345-678]. Please paste that here, and I'll use it to track your email down from my end.
Thanks, I'm looking forward to getting this sorted for you! :smile:
