Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

mpcsh's avatar
mpcsh
New Contributor
4 years ago

"Your system's security settings have changed"

Lately - not sure when this started - I can't use touch ID to unlock 1Password anymore. Instead, the lock screen shows me a message which reads "Your system's security settings have changed. Enter yo...
betas
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey @M0uss:

I'm sorry you're running into this issue here. To figure out what could be going wrong, I'd like you to send us a diagnostics report from 1Password:

  1. Open up the 1Password app, click your account name in the top-left corner of the app, and click Preferences from the dropdown menu.
  2. Switch to the Advanced page, and click Send Diagnostics.
  3. Click Reveal to show the diagnostics report in the filesystem. Copy that file, and send it to support+forum@1password.com

Include a link to this thread in the email. After sending it, you'll receive a support ID that looks like this: [#ABC-12345-678]. Post that here, and I'll be able to connect your post here with your email. Thanks!

Jack