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moontofu
New Contributor
14 days ago

Indonesia Billing Payment

Hi everyone,

I am new to this community so your help is highly appreciated!

1. I tried using Blu BCA Master Card to purchase the subscription, however the card read it as 0,00 USD and went failed. I tried 5x already. Do you have any idea if I can use debit card or it has to be a CC?

2. How to switch purchase to in-app iOS if I logged in via email on browser originally?

Thanks!

experience

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  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    14 days ago

    moontofu 

    To protect your privacy and security, we're unable to assist with account-specific questions like billing here on the 1Password Support Community. Please send an email from the email address you've used to create your 1Password account to  `support@1password.com` and include a brief description of the trouble you're having. 

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Hi everyone,

I am new to this community so your help is highly appreciated!

1. I tried using Blu BCA Master Card to purchase the subscription, however the card read it as 0,00 USD and went failed. I tried 5x already. Do you have any idea if I can use debit card or it has to be a CC?

2. How to switch purchase to in-app iOS if I logged in via email on browser originally?

Thanks!

","body@stringLength":"410","rawBody":"

Hi everyone,

I am new to this community so your help is highly appreciated!

1. I tried using Blu BCA Master Card to purchase the subscription, however the card read it as 0,00 USD and went failed. I tried 5x already. Do you have any idea if I can use debit card or it has to be a CC?

2. How to switch purchase to in-app iOS if I logged in via email on browser originally?

Thanks!

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I tried using Blu BCA Master Card to purchase the subscription, however the card read it as 0,00 USD and went failed. 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Indonesia Billing Payment","moderationData":{"__ref":"ModerationData:moderation_data:154782"},"body":"

moontofu 

\n

To protect your privacy and security, we're unable to assist with account-specific questions like billing here on the 1Password Support Community. Please send an email from the email address you've used to create your 1Password account to  `support@1password.com` and include a brief description of the trouble you're having. 

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