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Forum Discussion
Solved
Username Change inconsistent
When following instructions (!!) and changing my password for the new forum I was able to use my old username, which is the same as my email address. I was able to generate and save a new password (...
This restriction actually comes from our platform provider, but it’s an important one that we stand by. Using an email address as a public username isn’t a great practice from a security and privacy standpoint—it makes it easier for bad actors to target accounts with phishing or other attacks.
I know it’s an adjustment, but if you need help updating your username, just let us know—we’re happy to assist!
1P_SimonH
Community Manager
Community ManagerHi AnitaGraham,
Sorry for the confusion here! I think the mix up was caused by the fact that when resetting your password, you had to provide your email address to trigger the reset email, but when signing in to the community, you need to use your username. Your username has stayed the same the whole time.
I hope that helps and appreciate you going to all that effort to get logged in!
