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Forum Discussion

CybrRaptor's avatar
CybrRaptor
New Contributor
8 months ago

Cannot unlock iOS Safari extension

Recently, I have been unable to unlock the iOS Safari extension with the passkey beta. It seems to me like they may be unlinked? Or something else in the flow causes it to fail to unlock. Is there...
passkeys
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
8 months ago

Hello CybrRaptor! 👋

Thank you for helping us test passkey unlock! It looks like 1Password for Safari is having trouble authenticating. Please try the following steps:

  1. Fully close Safari on iOS.
  2. Fully close 1Password on iOS.
  3. Open and unlock the main 1Password app from your home screen.
  4. Open Safari and go to any webpage.
  5. Tap on the AA icon in the address bar.
  6. Tap on 1Password in the menu.
  7. Follow the prompt to unlock 1Password for Safari.

Does this resolve the issue or do you see the same behaviour? I look forward to hearing from you.

-Dave