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Forum Discussion

gussic's avatar
gussic
Contributor
2 years ago

Safari Extension on iOS and iPadOS not respecting lock or re-authorisation timers...

Hi, Is anyone else finding that in order to unlock the 1Password Safari extension on iOS (and iPadOS) requires going to the 1Password login page each time? The extension does not seem to be respe...
passkeys
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello gussic! 👋

Thank you for helping us test the beta version of passkey unlock for 1Password! I'm sorry that you're being prompted to sign in with your passkey more often than expected. It sounds like 1Password for Safari is having trouble authenticating. Please try the following steps:

  1. Fully close Safari on iOS.
  2. Fully close 1Password on iOS.
  3. Open and unlock the main 1Password app from your home screen.
  4. Open Safari and go to any webpage.
  5. Tap on the AA icon in the address bar.
  6. Tap on 1Password in the menu.
  7. Follow the prompt to unlock 1Password for Safari.

Does this resolve the issue or do you still see the same message and behaviour? I look forward to hearing from you.

-Dave