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Tertius's avatar
Tertius
Valued Contributor
2 years ago

Unable to delete beta account

I'm unable to permanently delete the beta account I created for passkeys test. I'm using German (deutsch) as language, and I'm asked to enter "löschen" in the confirmation dialog. However, the button...
passkeys
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello Tertius! 👋

I'm sorry that you ran into trouble deleting your passkey beta account. Can you tell me the steps that you followed to delete the account? Did you use 1Password.com or did you try using one of the apps? These steps worked for me:

  1. Go to https://start.1password.com/support.
  2. Enter your email address and select Continue. You’ll get an email from 1Password.
  3. In the email, select “View my account”. You’ll see a list of your 1Password accounts.
  4. Select the name of the account you wish to delete.
  5. Scroll down and select Delete Account.

I wasn't prompted to type in "Delete account":

I look forward to hearing from you.

-Dave