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Forum Discussion

Piebas's avatar
Piebas
New Contributor
2 years ago

unlock my beta account with passkey always failed

Hi, I'm in the beta for passkey and I'm running the beta version of 1password on my iPhone and I was able to set up a new beta 1password account and setup passkey but when I now try to unlock my va...
passkeys
1p_jac's avatar
1p_jac
Icon for 1Password Team rank1Password Team
2 years ago

Hi Piebas

Sorry to hear you're running into this issue unlocking your passkey account. Could you let me know if you have any other 1Password accounts associated with the email address used for the passkey account?

I'd also like to ask you to create a diagnostics report from your iOS device since this is the second report I've seen of this happening:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much :)