unlock my beta account with passkey always failed

Piebas

Hi,
I'm in the beta for passkey and I'm running the beta version of 1password on my iPhone and I was able to set up a new beta 1password account and setup passkey but when I now try to unlock my vault of the beta account always failed with the message to contact support.
I removed my test account and start over again, but still, I'm unable to unlock my vault with passkey.

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1Password Version: 8.10.9
Extension Version: Not Provided
OS Version: ios 16.6
Browser: Not Provided

jac.pd_1p

Hi @Piebas

Sorry to hear you're running into this issue unlocking your passkey account. Could you let me know if you have any other 1Password accounts associated with the email address used for the passkey account?

I'd also like to ask you to create a diagnostics report from your iOS device since this is the second report I've seen of this happening:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/141671/unlock-my-beta-account-with-passkey-always-failed#latest
• Your forum username: Piebas

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much :)

Piebas

Hi,

I send the e-mail with the diagnostic report about 40 min. ago but I did not get an e-mail with a support ID.

jac.pd_1p

@Piebas

No problem, I've been able to locate your email so either myself or one of my colleagues will be in touch as soon as possible :)

ref: UTF-77752-864