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Watchtower not detecting Dropbox 2FA.

sniem
sniem
Community Member
in 1Password 7 for Windows

I've added 2fa to my dropbox account some time ago. Today I checked Watchtower and found that account listed as not being activated for 2FA (via SMS). I logged in at Dropbox and verified it is enable. I did a manual Watchtower refresh and it is still shown as not being activated.
What to do?


1Password Version: 7.3.657
Extension Version: Not Provided
OS Version: Windows 10x64 Pro 1809
Sync Type: Not Provided

Comments

  • bundtkate
    bundtkate

    Hey, @sniem! 1Password can't snoop on your Dropbox account settings, so it only knows you have 2FA enabled if you've set up 2FA using 1Password as your authenticator app. Here's how you do that, if you're interested:

    https://support.1password.com/one-time-passwords/

    If you use another 2FA method, like SMS, or use a different authenticator app, you'll need to give 1Password a heads up that you've enabled 2FA. To do so, edit your item and add a 2FA tag to the Login item for that account. After that, Watchtower will stop bugging you. :+1:

  • sniem
    sniem
    Community Member

    Thanks, now I finally know what those otp are for, wasn't aware of that feature :)

  • AGAlumB
    AGAlumB
    1Password Alumni

    Glad Kate was able to help. We're here if you have any other questions. :)

This discussion has been closed.