Synching

ssmyth

My synching is not matching. My computer shows 424 items. My phone shows 389 items.

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1Password Version: 610.12
Extension Version: 6.8.9
OS Version: 10.12
Sync Type: iCloud
Referrer: forum-search:My synching is not complete. computer shows 424 items. phone shows 389 items.

Lars

Welcome to the forum, @ssmyth! I'm sorry for the trouble. If your 1Password data isn't the same between two devices, and you're off by that large a figure (35 items), it's likely they're not using the same sync method between devices.

Can you please look in both your phone and your Mac's 1Password apps, at Preferences > Vaults (for the Mac) and Settings > Vaults on your phone, and see how many vaults are there, and what are their names?

ssmyth

where do i find vaults on my i phone?

Lars

@ssmyth -

• Open 1Password for iOS on your iPhone
• Tap Settings > Vaults

ssmyth

thank you for your help.
I opened both, and they both say icloud

ssmyth

Both names are Primary

Lars

@ssmyth - OK, thanks. And if you visit Preferences > Sync in 1Password for Mac and Settings > Sync in 1Password for iOS, what do those say? Are both vaults set to sync with iCloud? Do you have iCloud Drive turned on, in both devices? And do you have only one Apple ID/iCloud account? Or might you have more than one?

ssmyth

I only have one icloud account,
I dont see this option: Settings > Sync in 1Password for iOS

Lars

@ssmyth - you don't see this?

if not, can you take a screenshot of what you DO see? Thanks.

ssmyth

I didnt know what IOS meant.
I have pressed that sync icon and it says its synching, but it doesnt end up with the same number.

Lars

@ssmyth - OK, glad to clear that up. Can you please tap Settings > Sync > Primary and see what it's set up to sync with, and when it says the most-recent sync occurred ("Last sync")?

ssmyth

iCloud
Last Sync - 52 seconds ago

Lars

@ssmyth - OK, thanks for verifying. At this point, to get a better idea of what might be going on with both your devices, I'd like to ask you to create some diagnostics reports, one from each of your devices.

• How to send diagnostics report from your Mac

• How to send a diagnostics report from your iOS device

Please add the following code (including the square brackets) to the Subject line of your diagnostics emails before sending them:

[#VCK-23218-244]

This will link your diagnostics to our current discussion. I'll take a look and let you know what I find out.

For anyone else reading, please note: this ID is for @ssmyth only. If you’re experiencing the same issue and need help, please ask us for your own ID.

ref: VCK-23218-244

ssmyth

Done

AGAlumB

Thanks! We'll be in touch. :)

ssmyth

Thank you!

AGAlumB

:) :+1: