I just got an alert from my bank about possible fraud

mail_ronandclaudia
mail_ronandclaudia
Community Member
in Mac

I have an alert on my credit card to let me know an international charge was made on my card by 1Password. I recently signed up for a membership which is 2.99/mo. The credit card charge was for $15.88. I wasn't aware that 1PW is a Canadian company so I've gone from panic and possibly changing my credit card to hoping it was a legitimate charge from you. However, the charge doesn't seem right unless you are prorating the annual fee somehow. Please let me know as soon as possible if this was from you.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi @mail_ronandclaudia

    I'm sorry for the scare. We'd be happy to confirm, if that is indeed the case, but we're unable to share any private details via this public forum. Could you please reach out to our billing specialists at support+billing@1password.com from the email address associated with your 1Password account?

    Thanks!

    Ben

This discussion has been closed.