Can I go from a family account to individual?
I've been using 1Password for years. I recently set up a subscription to be able to continue using 1Password 7 (my account had been 'frozen').
However, after making payment on a single 12 monthly basis, I realised that my original purchase, years ago, had been set up as family account and I've ended up paying the higher fee. I definitely don't need a family account. An individual account would suit my needs fine.
Is it possible to 'convert' my family account to an 'individual' account and receive a credit for the overpayment? If so, what do I need to do?
1Password Version: 7.3.2
Extension Version: 4.7.5.90
OS Version: MacOS Catalina 10.15.1
Sync Type: Not Provided
Comments
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Hi @AlanMallett!
We will be happy to help you with this. I noticed that you also sent us several emails about this issue. So we don't duplicate the answers, we will get back to you over there as soon as possible.
Thank you for your patience!
ref: NSJ-58748-586
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Thank you. Apologies for the duplication but I was unsure my previous emails had made it to the right department.
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No worries at all! We will get back to you as soon as we can :)
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