My business 1password account is completely broken. Now, locked out of my prod app env.

johnbruce
johnbruce
Community Member
in Business and Teams

I've submitted a ticket as well. I have a paid business account, which appears to be completely broken, per the following:

  1. When trying to login from the web app, I receive the following message: "LegacyServerError: Operation is not permitted." I've tried from scratch with the backup key, after clearing browser cache.

  2. Since I can't login via the web, I can't authenticate into the Chrome Extension.

  3. I am able to login to the OSX app, but the changes made there do not seem to be propagating to:

  • The Mobile App
  • Other business users on my team

  1. My personal (also paid account) is just fine.

  2. My colleagues account, which is part of my business plan, seems to be fine as well.

~

This is currently hindering my ability to troubleshoot my production environment. Please advise.

1Password Version: 7.4.1 (70401002)
Extension Version: 1.16.2
OS Version: OSX 10.14.6
Sync Type: 1password

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited November 2019

    Sorry for the difficulty. I see that Jacob has been in contact with you already via email, so we'll continue the conversation there to avoid confusion across multiple channels.

    ref: CAL-94287-835, dev/core/core#554

This discussion has been closed.