Trying to upgrade from families to teams. Link as described in Help does not exist on my dashboard.
I am trying to upgrade our Family account to a Teams account in order to take advantage of the Duo Security integration ( I assume that is only possible in Teams). Help said to login to our account online, click Settings in the sidebar and select Upgrade to Teams. However, on my dashboard, in the settings page, this option does not exist.
1Password Version: 7.4.2 Beta
Extension Version: Not Provided
OS Version: MacOS 10.15.2 Beta
Sync Type: iCloud
Referrer: forum-search:upgrade from families to teams
Comments
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Hi @dsturnerville! Welcome to the forum!
In your Settings page, do you see a section named Change Account Type, right below your Family Name and Portrait section?
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No. A screenshot of what I see is linked below.
https://www.dropbox.com/s/zwk9jfmfsag6y9g/Screen Shot 2019-12-01 at 10.32.11 AM.png?dl=0
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Thank you for the screenshot! Are you by chance subscribed via an Apple subscription? This would explain why you are not seeing those options.
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We are subscribed via an Eero Secure+ promotion.
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I see. That is probably it then. We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to support+forum@agilebits.com from your account's registered email address so we can continue the conversation there?
After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.
Looking forward to your message!
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Sent email to support+forum@agilebits.com but have not received a reply with a case number.
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It can take a few minutes to receive the confirmation email, but you should have received it by now. Can you please also check your spam folder, just in case the automatic reply ended up there?
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