Mac app no longer syncing from iCloud

rascar

Hi,
I am using the Mac App Store version 6.8.9 of 1Password along with the iPhone app v. 7.6.1. I am an early customer that bought the iPhone app for quite a high price before subscriptions where a thing, so I don't have a 1password account. Instead, I sync to iCloud.

I noticed that an item created on my iPhone did not show up on my Mac. I have quit the app a number of times and it shows that it has just finished syncing, although there is a mismatch between the number of items on my phone and on my mac. I have 425 items on my phone vs. 420 items on my Mac.

Any ideas as to whats going on here and how to fix it?

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1Password Version: 6.8.9
Extension Version: 4.7.5.90
OS Version: OS X 10.15.6
Sync Type: iCloud

ag_ana

Hi @rascar! Welcome to the forum!

I have moved your discussion to the Legacy section of the forum, since it looks like the issue is with the old 1Password 6 app :+1:

Can I ask you to try the following troubleshooting steps and see if they help?

If you’re having trouble syncing with iCloud

rascar

Hi,
Thank you for the swift reply. In the meantime I learned that my work has disabled iCloud drive on my machine as a security measure, so that explains the lack of synchronization to the Mac. I guess I need to create an account..

ag_ana

@rascar:

Creating an account is a good idea: in addition to getting sync via 1Password.com, you also get the update to the latest 1Password 7 app ;)