1Password Safari extension not working in Safari 14.0

jtrathjen

When I go click on the 1Password icon in the Safari menu bar, it says I need to enable the extension when it already is enabled and seems to fill passwords correctly. Is there anything I can do to fix this?

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1Password Version: 7.7.BETA-8
Extension Version: 7.7.BETA-8
OS Version: OS 11.0 Beta (20A5364e)
Sync Type: Not Provided

ag_ana

Hi @jtrathjen! Welcome to the forum!

Our developers are aware of some issues with 1Password beta and the latest macOS beta, we are looking into this :+1:

jtrathjen

Thanks @ag_ana !

ag_ana

You are very welcome @jtrathjen! If you have any other questions, please feel free to reach out anytime.

Have a wonderful day :)

danielkbx

Any progress with this issue? It is still happening.

ag_ana

What version of the 1Password app are you using @danielkbx, and on what operating system?

danielkbx

Thanks for you help.

I am using 1Password 1 Version 7.8.1 (70801004) Mac App Store on macOS Big Sur 11.3.1 (20E241).

ag_ana

@danielkbx:

Can you try updating to version 7.8.3 first? You might also need to quit and relaunch Safari once after the update, to make sure that the connection between the desktop app and the extension is established properly.

danielkbx

Stange, the App Store does not show any updates since 7.8.3 is installed. I needed to fully quit 1Password. After doing so 7.8.3 was started and the Safari extension is working. Thank you very much.

ag_ana

You are welcome @danielkbx! The App Store might need a bit longer for updates to show, but I am glad to hear that fully quitting 1Password helped :)

caggle980

I have been having persistent problems with the Safari extension. Every couple of weeks for the last several months (through at least 1password update and at least one Big Sur update), the extension just fails. Clicking the extension icon does nothing (like, no response at all), same with clicking the "unlock 1password" box that pops up below the login/password I'm trying to fill in. Restarting Safari and 1Password occasionally helps, but it usually requires a computer restart.

1Password 7.8.5
Safari 14.1.1
Big Sur 11.4

ag_ana

@caggle980:

The next this this happens, I would like to ask you to generate a diagnostics report from your Mac and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

geecee

I've been experiencing the same problem as caggle980. Support ID #LYW-49287-619 opened.

ag_ana

@geecee:

Thank you! I see that my colleague Jessy has replied to you already, so I will let you continue the conversation over there :+1:

ref: LYW-49287-619

caggle980

I sent a diagnostic report about this issue yesterday. Now the restart didn't even fix it.

georgesf13

Hello all,
I've been using 1password for so many years and I was very happy.
With Safari 14 it has became very frustrating!
It simply doesn't work.
Please fix the problem. It's so annoying.

Best regards,
George

ag_ana

@caggle980:

Thank you for sending the report! Have you received a ticket number via email already?

ag_ana

@georgesf13:

Can you please elaborate on what you mean by "it simply doesn't work"? What is the problem exactly? Thank you!

georgesf13

I click on the 1password icon and nothing happens.
Tried closing and reopening Safari and 1password but there's no difference.
Safari Version 14.1.1 (16611.2.7.1.4)
1password Version 7.8.6 (70806000)

With Chrome it works fine...

Best regards,
George

ag_ana

@georgesf13:

Thank you for the clarification! I would like to ask you to generate a diagnostics report from your Mac and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

georgesf13

thank you for the prompt help.
Here's the support ID:

[#ZSV-64693-736]

Best regards,
George

ag_ana

@georgesf13:

Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

Thank you for your patience!

ref: ZSV-64693-736

caggle980

I have not received a ticket number although I sent the diagnostics report several days ago

ag_tommy

@caggle980

I am not seeing any submissions from the email address you use here in the forum. Did you use a different email address. * Please do not share it here in the open forum.

Could you send it again?

caggle980

CDN-91457-591

caggle980

i see now it asks to include the brackets [#CDN-91457-591]

ag_ana

@caggle980:

Thank you, found it! We will take a look and get back to you via email as soon as possible :+1:

ref: CDN-91457-591

edrado

I have the same problem - extensions work, then they stop, then they work again. In addition, they often dont autofill, and the main program never does, doesnt even offer the option. I have had 1password for a very long time. I never had these problems until I was forced to switch from one license to the current system. I would change to another program but I dont know how to transfer my passwords. This company had gotten too big and apparently either doesnt have the staff or the skills to. do things properly and offer adequate customer support. I will sent a diagnostic report as you suggested to others but really how many do you need to fix this problem!!!!

ag_ana

Thank you for the feedback @edrado! And please also let us know once you have sent your report :+1:

hiawatha98

Just want to add my voice to the list of users with this issue.

clarkc

+1 same issues as the others in here.
Safari extension doesn't work. "unlock" button does nothing when clicked.

I keep checking back assuming 1PW will notice that there's an actual problem and not keep offering "close/restart". There are two 'safari ext doesn't work' threads on the front page. Nearly 3k views between them(most other topics have 20-30)....prolly for a reason.