1Password Safari extension not working in Safari 14.0

jtrathjenjtrathjen
edited October 2020 in Mac

When I go click on the 1Password icon in the Safari menu bar, it says I need to enable the extension when it already is enabled and seems to fill passwords correctly. Is there anything I can do to fix this?



1Password Version: 7.7.BETA-8
Extension Version: 7.7.BETA-8
OS Version: OS 11.0 Beta (20A5364e)
Sync Type: Not Provided

Comments

  • ag_anaag_ana

    Team Member

    Hi @jtrathjen! Welcome to the forum!

    Our developers are aware of some issues with 1Password beta and the latest macOS beta, we are looking into this :+1:

  • ag_anaag_ana

    Team Member

    You are very welcome @jtrathjen! If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

  • Any progress with this issue? It is still happening.

  • ag_anaag_ana

    Team Member

    What version of the 1Password app are you using @danielkbx, and on what operating system?

  • Thanks for you help.

    I am using 1Password 1 Version 7.8.1 (70801004) Mac App Store on macOS Big Sur 11.3.1 (20E241).

  • ag_anaag_ana

    Team Member

    @danielkbx:

    Can you try updating to version 7.8.3 first? You might also need to quit and relaunch Safari once after the update, to make sure that the connection between the desktop app and the extension is established properly.

  • Stange, the App Store does not show any updates since 7.8.3 is installed. I needed to fully quit 1Password. After doing so 7.8.3 was started and the Safari extension is working. Thank you very much.

  • ag_anaag_ana

    Team Member

    You are welcome @danielkbx! The App Store might need a bit longer for updates to show, but I am glad to hear that fully quitting 1Password helped :)

  • I have been having persistent problems with the Safari extension. Every couple of weeks for the last several months (through at least 1password update and at least one Big Sur update), the extension just fails. Clicking the extension icon does nothing (like, no response at all), same with clicking the "unlock 1password" box that pops up below the login/password I'm trying to fill in. Restarting Safari and 1Password occasionally helps, but it usually requires a computer restart.

    1Password 7.8.5
    Safari 14.1.1
    Big Sur 11.4

  • ag_anaag_ana

    Team Member

    @caggle980:

    The next this this happens, I would like to ask you to generate a diagnostics report from your Mac and email it to us to [email protected], so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • I've been experiencing the same problem as caggle980. Support ID #LYW-49287-619 opened.

  • ag_anaag_ana

    Team Member

    @geecee:

    Thank you! I see that my colleague Jessy has replied to you already, so I will let you continue the conversation over there :+1:

    ref: LYW-49287-619

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file