Cannot quit 1Password for Windows

I cannot quit 1Password on windows by:

  • Exiting through the menus of the app
  • Right clicking tray icon and exit
  • Task manager

The application keeps restarting and it is extremely frustrating. Is there a fix for this?


1Password Version: 7.6.785
Extension Version: 4.7.5.90
OS Version: Windows 10
Sync Type: 1Password

Comments

  • ag_anaag_ana

    Team Member

    Hi @scrypt!

    Does the same thing happen if you click on the red "x" button to quit the 1Password desktop app?

  • @ag_ana that does not quit the app, just minimizes it to the tray

  • ag_anaag_ana

    Team Member

    @scrypt:

    Correct. Does the main windows reopen automatically when you do it?

  • @ag_ana no, but that is not my problem. I want to quit the application. It does not stay shut off when I quit it.

  • ag_anaag_ana

    Team Member

    @scrypt:

    Thank you for the confirmation! It's always good to have all the information at hand :)

    It's personally the first time I see this, and I cannot reproduce this in my 1Password for Windows app (when I exit the app, it stays shut for me). The next time that this happens, I would like to ask you to generate a diagnostics report from your PC and email it to us to [email protected], so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Here is the ticket
    [#DQJ-53713-215]

  • ag_anaag_ana

    Team Member

    @scrypt:

    Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: DQJ-53713-215

  • @scrypt

    Have you tried shift+windows key + L ?

    That combination locks the app for me immediately.

  • Yes, but that locks the application. I am trying to completely quit it, and it will not stay 'quitted' completely, as it just keeps starting itself up.

  • BlakeBlake

    Team Member

    Hey @scrypt

    We're currently in contact via email and we can continue the conversation there if you'd like. 😊

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