Consistent lack of sync between Android and Windows

danielsamuels
danielsamuels
Community Member
edited November 2020 in Android

Hello,

I keep having problems with sync between Android and Windows. For example, last night I created a login on Android for a website. This morning I go to login on my Windows machine and the login doesn't appear. I've locked and unlocked the Chrome extension and that doesn't change anything. I can see the login on my phone, it's definitely there, but I just can't make it sync across.

This also happens in the opposite direction; I'll create a login in Chrome, but it doesn't get sync'd to Android. Eventually it'll show up, but not for days.

I had a look for a "force sync" option, and the only result was for this forum post to which I found the support responses to be pretty disgraceful. I sure would like that force sync button right now.

How can I get things syncing properly?

1Password Version: Android 7.7.1
Extension Version: Chrome 1.22.1
OS Version: Windows 10.0.18363
Sync Type: 1Password native

Comments

  • peri
    peri

    Hi @danielsamuels. Sorry to hear you're having trouble syncing! It's possible one or both of your devices isn't syncing with 1Password.com. This can happen if you turn on 2FA for your account, but don't authenticate in the app, or if you update your account credentials without updating them in the app.

    First things first, please sign into your account and check whether the data from either device shows up there. Then
    Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/116784/consistent-lack-of-sync-between-android-and-windows
    • Your forum username: danielsamuels

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

  • Asyd Rayn
    Asyd Rayn
    Community Member
    edited November 2020

    I'm having the same issues but with a Mac and got an email that had me basically export my info from the Android phone, wipe everything and reset up everything only to find the same problem still occurs. I report my findings back in an email and the next thing I find is an email trying to upsell me on their own subscription service.

    There is a problem that has nothing to do with our file or dropbox. The app for Android is broken/doesn't work or has a glitch that needs fixing. Been using this for mac for ages and never had a support response to upsell instead of trying to troubleshoot and identify the problem. See below:

    Hello XXXX, it's great to meet you! 👋

    Thanks for taking the time to contact us at 1Password Support, I'm Ethan, your support teammate.

    Using third-parties to sync your 1Password data is a big hassle, why not switch to a better and waaay more reliable way of syncing and get all of your updates and upgrades free? It's all includedwith our 1Password membership.

    With a 1Password membership, you won’t have to worry about licensing and you can easily use 1Password on all your devices. You can use an account to sync your devices automatically - fiddling with third-party services like Dropbox and iCloud are no longer required. Simply sign-in to your 1Password membership account and your 1Password data is there. You can learn more here:

    https://support.1password.com/explore/membership/

    To move over to a 1Password membership you can use this handy guide:

    https://support.1password.com/migrate-1password-account/

    Plus, since you've been using 1Password standalone for a while now, we'd be glad to offer you a whole year free of 1Password membership. To claim this epic deal, please use the link below to sign-up and let me know when you're all setup.

    https://1password.com/sign-up/

    All The Best, Ethan
    Support Swanson @ 1Password
    https://support.1Password.com

  • ag_audrey
    ag_audrey
    1Password Alumni

    Hey @Asyd Rayn, I'm sorry to hear about the trouble you're experiencing.

    I can see that you've been speaking with Ethan, so we can continue this conversation via email.

  • Asyd Rayn
    Asyd Rayn
    Community Member

    Sure, provided someone is going to work to solve the problem, that appears to be a hiccup in the Android app, and not focus on upselling me.

  • ag_audrey
    ag_audrey
    1Password Alumni

    @Asyd Rayn, of course, we will always try our best to help you.

This discussion has been closed.