7.7 Extensions not working with Mac OS Sierra

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  • bitsme
    bitsme
    Community Member
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    Same problem here.

    Where are the instructions for downgrading to 1Password 7.6?

  • ag_ana
    ag_ana
    1Password Alumni
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    @bitsme:

    We have no instructions to downgrade to a previous version, since it is not something we recommend. We will be happy to see why this is happening to you however. Have you sent us a diagnostics report already?

  • chinfuzzy
    chinfuzzy
    Community Member
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    That's odd. WhenI ran into this problem, I opened a ticket with 1Password support and was emailed first a recommendation to upgrade to 10.13, then also instructions for safely removing 7.7 plus a link to download 7.6 so I could re-install it for now. (Yes, I did attach a diagnostic report!)

  • ag_ana
    ag_ana
    1Password Alumni
    edited January 2021
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    @chinfuzzy:

    I see the email conversation you are referring to, and I think your case is a bit different: ideally you would use macOS 10.13 and 1Password 7.7, but since you are still on an unsupported operating system version, staying on 7.6 for a little bit longer until you upgrade your operating system is probably going to be helpful for you.

    ref: UJF-73641-249

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